Built in India, for India

An AI chatbot built for Indian businesses

DPDP Act 2023-aware data handling. Native INR billing. GST-compliant invoices. WhatsApp BYOK. Hindi and 9 regional languages out of the box.

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No credit card · Free forever tier · GST invoices on paid plans

DPDP Act 2023 — how we map to it

The principles that matter to your DPO, mapped to product controls you actually use.

Data minimisation

You decide what your chatbot is trained on. We never use your customer conversations to train shared models. Source content stays in your account.

Consent-aware lead capture

Lead forms support custom consent fields. Capture explicit opt-ins for marketing, profiling, or sharing with third parties — not assumed agreement.

Right to erasure

Delete a chatbot, a conversation, or a captured lead and the underlying data is purged from active systems. No "soft delete" trap.

Transparent processing locations

We document where data is processed at each step (LLM provider, storage, analytics) so your DPO can complete a DPIA without guesswork.

We are not a law firm. This page describes product controls and how they support compliance work — for binding legal advice on the DPDP Act, consult qualified counsel.

Built India-first, not India-as-an-afterthought

Everything an Indian SMB or enterprise needs, baked in — not bolted on later.

Native INR billing

Plans start at ₹1,424/mo — billed in rupees, not a USD conversion with FX markups. No surprise hits when the dollar moves.

GST-compliant invoices

Every invoice carries a valid GSTIN line and HSN/SAC code so you can claim input credit without back-and-forth with finance.

WhatsApp Business (BYOK)

Bring your own WhatsApp Business API key. Indian buyers prefer WhatsApp — meet them there alongside your website widget.

95+ languages including Hindi & regional

Hindi, Tamil, Telugu, Marathi, Bengali, Kannada, Gujarati, Malayalam, Punjabi — answer in the language your customer types in.

Indian support hours

Founded and operated from India. Support replies during IST business hours, not woken-up-at-3-AM US east coast support.

No foreign-currency lock-in

Cancel anytime in INR. No annual USD contracts, no auto-renew gotchas pegged to overseas billing cycles.

US-priced chatbot vs InsiteChat

Why an India-first product fits Indian operations better than a US tool with INR “localisation”.

DimensionTypical US chatbotInsiteChat
CurrencyUSD billing — FX markup appliesNative INR — no conversion fees
InvoicingUS invoice; GST input credit limitedGSTIN + HSN/SAC on every invoice
Support hoursUS/EU timezonesIST business hours
Language defaultsEnglish-firstHindi + 9 Indian languages out of the box
WhatsAppBundled with multi-channel add-onsBYOK on every paid plan
Free tierOften a 7-day trialFree forever — no expiry, no card

Frequently asked questions

Is InsiteChat compliant with the DPDP Act 2023?
We design our product around the DPDP Act's core principles — purpose limitation, consent-based lead capture, data minimisation, and right to erasure. Compliance is a shared responsibility: you control what content you train on and what data you collect via lead forms. We give you the controls, deletion APIs, and documentation your DPO needs to complete a DPIA. We are not a law firm — for binding compliance advice, consult counsel.
Where is my data processed?
Customer conversations are processed by the LLM you choose (Gemini by default; ChatGPT or self-hosted Ollama optional). Lead capture data and chatbot training content are stored in our application database. We document every processor on request so you can map the data flow for your DPIA.
Do you train shared models on my data?
No. Your training content and conversation logs are not used to train shared LLMs or improve other customers' chatbots. Your knowledge base is your knowledge base.
Can I get a GST invoice?
Yes. Every paid invoice carries our GSTIN, the HSN/SAC code for SaaS services, and the GST split as required for input tax credit claims. If you need the invoice addressed to a specific GSTIN or PO number, update billing details in your dashboard or contact support.
Why not just use SiteGPT or Chatbase?
SiteGPT is also Bengaluru-based but bills in USD and does not lead with DPDP positioning. Chatbase, Botsonic, and CustomGPT are USD-priced US products with no India-specific tooling. InsiteChat is built India-first: rupees, GST, IST support, WhatsApp BYOK, and a free-forever tier that doesn't auto-delete inactive bots.
How do I delete data when a customer requests it?
From the dashboard you can delete: a single conversation, all conversations for a chatbot, a captured lead, or an entire chatbot and its training sources. Deletion is purged from active systems immediately. API endpoints are available on the Growth plan and above for automating bulk deletions.

Built in India. Priced in rupees. Compliant by design.

Start free. Upgrade when you outgrow it. GST invoices on every paid plan.

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