Question 1

How does InsiteChat train on my website?

Accepted Answer

Enter your website URL or sitemap.xml and we crawl all pages automatically. Configure CSS selectors to extract specific content, URL path filters to include or exclude pages, recursion depth, and custom HTTP headers. You can also upload files or connect Google Drive, Notion, and Dropbox.

Question 2

Is there a free plan?

Accepted Answer

Yes! Our Free plan is completely free forever — no credit card required. It includes 1 chatbot, 50 messages per month, and 30 pages of training content. Paid plans (Starter, Growth, Scale) are available monthly or annually — annual saves about 17% (effectively 2 months free).

Question 3

How much does InsiteChat cost?

Accepted Answer

InsiteChat offers 4 plans, all priced in INR: Free (₹0 forever), Starter (₹1,424/mo or ₹14,186/year — 4,000 messages), Growth (₹2,847/mo or ₹28,362/year — 10,000 messages, 2 chatbots), and Scale (₹14,237/mo or ₹1,41,807/year — 40,000 messages, 3 chatbots). Annual plans save ~17% (effectively 2 months free). All paid plans include auto-sync and priority support.

Question 4

Can I customize the chat widget appearance?

Accepted Answer

Yes! Full customization including brand color, text color, font size, chat icon size and position, auto-open triggers for desktop and mobile, RTL support for Arabic/Hebrew, custom personas, and white-label watermark branding on Growth plans and above.

Question 5

Does InsiteChat have a chatbot dashboard?

Accepted Answer

Yes! Each chatbot has an overview dashboard showing content metrics (links, files, Q&A count), conversation analytics (total messages, positive and negative feedback percentages), training status indicators, and quick-access embed code with chatbot ID.

Question 6

How does lead management work?

Accepted Answer

InsiteChat has full lead management: configurable lead forms with custom fields and timing, status tracking (new, contacted, qualified, converted, archived), tagging system, starring, search and filter, bulk actions (star, archive, delete), conversation transcripts per lead, and CSV export.

Question 7

What integrations does InsiteChat support?

Accepted Answer

InsiteChat integrates with 14+ services: WhatsApp (BYOK via Meta Cloud API), Slack (notifications), Zapier (6,000+ apps), Telegram (bot deployment), HubSpot CRM (lead sync), Crisp, Freshchat, and Zendesk (live chat AI), WordPress and Shopify (plugins), and Google Drive, Notion, Dropbox (data sources).

Question 8

Can I deploy my AI chatbot on WhatsApp?

Accepted Answer

Yes! On Growth and Scale plans, connect your own Meta WhatsApp Business credentials (Bring Your Own Key). Paste your App ID, Phone Number ID, WABA ID, and permanent access token — inbound WhatsApp messages route through your trained AI and reply within seconds. Because you bring your own Meta account, there is no per-message markup from us.

Question 9

Can I reply to escalated conversations from the dashboard?

Accepted Answer

Yes. When a visitor escalates — on the web widget, WhatsApp, or Telegram — open the Human Support tab, type a reply, and click Send. The message is delivered on the same channel the visitor came in on. The AI auto-mutes for 24 hours (rolling, refreshed on each reply) so it never talks on top of your team. Click "Mark Resolved" or "Hand back to AI" to return control.

Question 10

How does smart handoff detection work?

Accepted Answer

A keyword pre-filter catches obvious phrases ("talk to a human"), and an LLM intent classifier (Gemini 2.5 Flash Lite) catches everything else — frustration ("this bot is useless"), implicit asks ("real person please"), and non-English requests including Hindi, Spanish, and Arabic. Calls are cached by message hash and rate-limited per conversation and per chatbot, so cost stays predictable even at high traffic.

Question 11

Which channels support human handoff?

Accepted Answer

All three inbound channels: web widget, WhatsApp, and Telegram. Each escalation fires a single conversation.escalated webhook with a channel field, so your Slack, HubSpot, or Zapier flows can route by source. Email alerts include a deep link straight to the conversation in the Human Support dashboard.

Question 12

Does the chatbot support multiple languages?

Accepted Answer

Yes! InsiteChat works in 95+ languages with automatic detection. Full localization of 14 UI strings (status, input placeholder, lead form, escalation, errors). RTL mode for Arabic and Hebrew. One chatbot serves your global audience.

Question 13

Can I configure auto-sync for my content?

Accepted Answer

Yes! Set auto-sync per source: never, monthly, weekly, or daily. Frequency options are plan-gated (Growth: weekly, Scale: daily). Only changed content is re-processed for efficiency. You can also trigger manual syncs anytime.

Question 14

What advanced crawling options are available?

Accepted Answer

CSS selectors to include or exclude specific page elements, URL path patterns to filter which pages get crawled, recursion depth control (1-5 levels), custom HTTP headers for accessing protected content, and bulk source management with search, filter, and batch operations.

Question 15

Can I sign up with Google?

Accepted Answer

Yes! Click "Continue with Google" on the sign-up or login page for 1-click account creation. No email verification needed — Google already verified your email. You can also use email and password.

Question 16

Does InsiteChat send email notifications?

Accepted Answer

Yes! You receive email alerts when a training source fails to process, a monthly usage report with your chatbot stats, and warnings when you approach your plan limits (80%+ usage). All notifications are rate-limited to prevent spam.

Question 17

Is my data secure?

Accepted Answer

All data is encrypted in transit (HTTPS/TLS). Public endpoints are rate-limited. Lead capture has duplicate detection. Your content is only used to train your specific chatbot — never shared with third parties or used for model training.

Question 18

How is InsiteChat different from SiteGPT or Intercom?

Accepted Answer

InsiteChat is 60% cheaper than SiteGPT with matching features including advanced crawling, widget customization, lead management, and analytics dashboard. Compared to Intercom, our Growth plan at ₹2,847/mo delivers what Intercom charges ~₹2,05,000/mo for. We also offer a free forever plan, Google OAuth, 14+ integrations, and no per-seat pricing.

Turn your website into an intelligent chatbot

From your website to a live chatbot in ~2 minutes

Paste your website URL

Add Source

Watch it learn your business

Customer Bot

Copy one line of code

Every step from your website to a closed lead

Every conversation, a qualifiable lead

Detect frustration in 95+ languages

Crawl any website

Make it your brand

Reply without leaving

Know what works

Speaks like your customers

AI, Agent, or Hybrid

The old way vs. the InsiteChat way

Train your chatbot on your existing data — no copy-pasting required.

Bulk Import

Internal Wiki

Secure Storage

Simple, transparent pricing

Free

Starter

Growth

Scale

Frequently asked questions

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