Take the same AI that powers your website chat and give it a Telegram handle. Works in DMs, groups, and channel comments. Multilingual out of the box. Set up in under 5 minutes via @BotFather.
Free plan · 5-minute BotFather setup · Works in DMs, groups, channels
No server to host, no webhook plumbing, no Telegram API boilerplate.
Open Telegram, search @BotFather, send /newbot, and give your bot a name + handle. BotFather returns a bot token — copy it.
In your InsiteChat dashboard, open Webhooks & Integrations → Telegram. Paste the bot token and click Connect. We register the webhook with Telegram automatically.
In InsiteChat, add sources: your website, documentation, Notion pages, Google Drive folders, PDFs. The same training data powers the Telegram bot as the website widget.
Open Telegram and message your bot (or share its handle). Send any question — the AI reads it, retrieves relevant content from your knowledge base, and replies in under 10 seconds.
Some communities live on Telegram. Meet them where they already are.
The Telegram bot answers from the same InsiteChat-trained content as your website chatbot. Point it at your docs, FAQs, or Drive folders and it answers grounded in your content.
Deploy to private DMs, add to group chats (with admin), or use in channels. Configure whether the bot responds to all messages or only @mentions.
Auto-detects language from each message and replies in the same one — Hindi, Arabic, Spanish, French, German, 95+ languages including RTL scripts.
Messages hit the Telegram Bot API, InsiteChat generates a grounded answer, and the reply is posted back in under 10 seconds. No queueing, no polling delays.
A multilingual classifier (literal keywords + Gemini intent + non-ASCII bypass) catches when visitors want a human — even when they don't use the word "human". Reply to escalated Telegram conversations directly from the InsiteChat dashboard, with the AI auto-muted while you handle it.
Out of the box: /start, /help, /reset, /human. Add your own bot commands via the InsiteChat dashboard — great for "/pricing", "/status", "/docs" shortcuts.
Three patterns where a Telegram AI bot beats a website widget.
A large chunk of crypto, gaming, and e-commerce customers live in Telegram. Put your AI support there instead of making them email you — you'll see deflection rates jump overnight.
Add the bot to your Telegram community group as a helper. It answers FAQ questions so your mods only deal with real conversations, not "how do I reset my password?" for the 100th time.
Engineering or SRE teams that live in Telegram for on-call coordination can query an internal knowledge-base bot for runbooks, architecture docs, and incident response playbooks.
Same brain as your website chatbot, in Telegram's messaging UI.
Telegram bot tokens are encrypted at rest in our database and never logged. You can revoke a token any time via @BotFather (which immediately invalidates it), and deleting the integration from InsiteChat wipes the token permanently. We never request permissions outside the specific bot you create.
Everything you need to know about deploying your chatbot to Telegram.
You create a Telegram bot via @BotFather and paste its token into InsiteChat. We register a webhook with Telegram so every incoming message triggers the AI to generate a response from your knowledge base, which we then post back via the Telegram Bot API.
Yes. Add your bot to any Telegram group (you need to be a group admin). From InsiteChat you can configure whether the bot responds to all messages, only @mentions, or only messages that start with a specific prefix like "/ask".
Yes for read-only comment threads under channel posts. Channels themselves are broadcast-only (only admins post), so the bot can't answer in the channel itself — but it can answer in the comments attached to each post.
Auto-detects the language of each incoming message and replies in the same language. Works in 95+ languages as long as your knowledge base has relevant content. RTL scripts (Arabic, Hebrew) are supported.
Yes. Replies support Telegram's MarkdownV2 formatting (bold, italic, code blocks, links). If your knowledge base references images or files, the bot can send them as attachments via the Bot API.
From the InsiteChat dashboard, toggle the Telegram integration off. The bot stays registered with Telegram but stops responding. Toggle it back on anytime.
Yes. Each workspace can connect multiple Telegram bots, each with their own token, all drawing from the same knowledge base or different ones depending on how you configure them.
On Scale plans, the same multilingual classifier we use for WhatsApp runs on every Telegram message — literal keywords ("talk to a human", "speak to an agent"), non-ASCII bypass that routes non-Latin messages straight to the LLM, and a Gemini 2.5 Flash Lite intent classifier for frustration or implicit asks. When handoff fires, your team gets an email with full context, the conversation appears in the InsiteChat Human Support dashboard with a "Telegram" channel badge, and the AI auto-mutes for a rolling 24h on that conversation.
Yes. Open the escalated conversation in your Human Support tab, type your reply, hit Send — your message is delivered through your Telegram bot to the visitor. Telegram does not have a 24-hour reply window like WhatsApp does, so you can reply at any time after escalation. The AI stays muted while you're engaged; mark resolved or click "Hand back to AI" to let the bot take over again.
Free on every InsiteChat plan, including the free tier. Telegram's Bot API is also free. You only pay for InsiteChat message volume as your bot scales.
Free plan, no credit card. 5-minute BotFather setup. First conversation usually lands within the hour.
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