Refund policy

Last updated: April 1, 2026

We want you to be satisfied with InsiteChat. This policy outlines our approach to cancellations and refunds.

1. Free plan

All new accounts start on the Free plan with limited features. No credit card is required. You can upgrade to a paid plan at any time. If you cancel a paid plan, your account returns to the Free plan — you will not be charged further.

2. Cancellation

• You can cancel your paid subscription at any time from the Billing page in your dashboard.
• Cancellation takes effect at the end of the current billing period.
• You retain access to paid features until the end of the period you've already paid for.
• After cancellation, your account downgrades to the Free plan.
• Your data (chatbots, sources, conversations) is preserved on the Free plan, subject to Free plan limits.

3. Refunds

3.1 Within 7 days

If you are unsatisfied with the Service, you may request a full refund within 7 days of your first payment. This applies to first-time payments only.

3.2 After 7 days

Payments made more than 7 days ago are non-refundable. You can still cancel your subscription to prevent future charges.

3.3 Exceptions

We may issue refunds outside the 7-day window in the following cases:

• Extended service outage (more than 24 hours) caused by us
• Duplicate or accidental charges
• Service significantly not as described

4. How to request a refund

To request a refund, email us at support@insitechat.ai with:

• Your account email address
• Date of payment
• Reason for the refund request

We will process approved refunds within 5-10 business days via the original payment method (Razorpay).

5. Plan changes

• Upgrades take effect immediately. You are charged the new plan price.
• Downgrades take effect at the end of the current billing period. No partial refund is issued for the remaining days on the higher plan.

6. Contact

Questions about billing or refunds? Contact us at support@insitechat.ai or call +91 8081861162.