Crisp Integration

AI auto-reply for Crisp live chat

Add AI-powered auto-replies to your Crisp live chat. InsiteChat uses your knowledge base to answer visitor questions instantly.

How it works

1

Get Crisp Plugin API Tokens

Generate your Crisp Plugin API tokens from the Crisp Marketplace developer area.

2

Paste in InsiteChat

Enter your Crisp API tokens in the InsiteChat integrations dashboard.

3

Set Webhook URL

Configure the InsiteChat webhook URL in your Crisp plugin settings.

4

AI Replies to Visitors

That's it. InsiteChat now auto-replies to visitor messages using your knowledge base.

Why use Crisp with InsiteChat?

AI Auto-Reply

Automatically respond to visitor messages in Crisp using AI trained on your content.

Uses Your Knowledge Base

Answers are generated from your own docs, FAQs, and website content — always accurate and on-brand.

Conversation History

InsiteChat tracks the full conversation so every reply has the right context.

Seamless Handoff to Human Agents

When the AI can't answer, it escalates to a human agent instantly — no friction for the visitor.

Works Alongside Crisp Operators

InsiteChat runs alongside your existing Crisp operators without any conflicts.

What InsiteChat handles in Crisp

  • Auto-reply to new visitor messages
  • Answer FAQs from your knowledge base
  • Escalate to human agents when needed
  • Maintain conversation context
  • Work alongside existing Crisp operators

Ready to add AI auto-reply to Crisp?

Get started free — no credit card required.

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