More AI, less complexity, better price
Tidio offers live chat and chatbots for e-commerce. InsiteChat focuses on AI-powered chatbots trained on your actual content — not just pre-built flows.
Tidio AI (Lyro) costs $39/mo extra on top of the base plan. InsiteChat includes AI in every plan.
InsiteChat
$15/mo
Starting price
Tidio
$29/mo
Starting price
A detailed look at what each platform offers
| Feature | InsiteChat | Tidio |
|---|---|---|
| AI trained on your content | Lyro add-on ($39/mo) | |
| Train on website URLs | ||
| Train on uploaded files | Limited | |
| Cloud storage (Drive, Notion) | ||
| Flow-based chatbot builder | ||
| Widget customization | 30+ options | Basic |
| Lead capture | Custom fields | |
| Shopify integration | Via embed | Native |
| Slack notifications | ||
| Telegram bot | ||
| HubSpot CRM sync | ||
| Human handoff | ||
| Multilingual | ||
| AI included in base price | ||
| Free plan |
Why InsiteChat wins
Where Tidio is stronger
Choose InsiteChat if you...
Businesses that want AI-first chatbots trained on their content without paying for AI as an add-on
Choose Tidio if you...
E-commerce stores on Shopify that want visual flow builders and live chat
For AI specifically, yes. InsiteChat includes AI in every plan. Tidio charges $39/mo extra for their AI feature (Lyro). InsiteChat also supports training on more data sources.
No. InsiteChat focuses on AI chatbots that learn from your content automatically. If you need drag-and-drop flow builders, Tidio is better for that.
InsiteChat. Starter at $15/mo includes AI. Tidio Starter is $29/mo and AI (Lyro) costs $39/mo extra — total $68/mo for comparable features.
Yes, via the embed widget. Add one script tag to your Shopify theme. Tidio has a native Shopify app, which is slightly easier to install.
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