Connect Freshchat to InsiteChat for AI-powered auto-replies. Your chatbot answers support questions using your trained knowledge base.
Generate an API token from your Freshchat admin settings.
Provide your Freshworks domain so InsiteChat can connect to your account.
Configure the InsiteChat webhook URL in Freshchat to receive incoming messages.
InsiteChat now replies to visitors automatically using your trained knowledge base.
InsiteChat handles incoming Freshchat messages automatically, resolving common questions without agent involvement.
Answers come from your own knowledge base — docs, FAQs, and website content — so they are always accurate.
When the AI can't resolve an issue, it seamlessly escalates to a human agent with full conversation context.
Pairs naturally with your Freshdesk setup for a unified support experience across chat and tickets.
Let AI handle repetitive questions so your support team can focus on complex, high-value conversations.