Answer product questions, handle shipping and return queries, and capture lead emails — 24/7, in every language, at a fraction of what a live-chat agent costs. Connects to your Shopify catalog in under 5 minutes.
Free plan · Works on every Shopify plan · App store install or script tag
No developer required. Either app-store install or paste one script tag.
Create a free InsiteChat account and spin up a new chatbot. You'll get a chatbot ID in the dashboard — that's what connects your widget to your trained AI.
Paste your Shopify store URL (or sitemap.xml) into InsiteChat. The crawler walks your collection, product, and policy pages and indexes everything into the chatbot's knowledge base.
Install our Shopify app from the App Store (one-click). It ships as a Theme App Extension, so you add it through your theme editor — no Liquid edits, no theme surgery. Works on any Online Store 2.0 theme.
In the theme editor, find the InsiteChat block (auto-added to body), paste your chatbot ID, and save. Customize widget color, language, and greeting from your InsiteChat dashboard — changes apply automatically without republishing your theme.
Built for the specific question patterns that come in on e-commerce stores.
InsiteChat indexes your Shopify product pages — titles, descriptions, variants, pricing, shipping rules — so visitors get accurate answers about what you sell without waiting for a human.
The AI handles the repetitive "do you ship to X?", "is this size in stock?", "what's your return policy?" questions that would otherwise bury your support team or lose the sale while your team sleeps.
Shoppers don't wait. Median first-response time drops from minutes to seconds — which directly lifts conversion rates on product pages where chat engagement happens.
When a customer wants to speak with someone (VIPs, complex returns, custom orders), the AI escalates with full context so your agents don't have to ask the visitor to repeat themselves.
Every chatbot conversation can capture an email address — great for abandoned-cart recovery, upsell sequences, and building your Klaviyo / Mailchimp list without annoying pop-ups.
Dawn, Sense, Crave, Refresh, Prestige, Impulse, and any other OS 2.0 theme — the InsiteChat block drops in via the theme editor. No Liquid editing, no theme surgery. (Vintage themes like Debut still work but need a one-line script tag in theme.liquid.)
Three Shopify use cases where AI chat pays for itself in the first month.
Shoppers with questions either ask (if chat is available) or bounce. A 24/7 AI chatbot converts the "I'll email them later" crowd into buyers by answering sizing, material, and shipping questions inline.
E-commerce traffic skews toward evenings and weekends when your team is off. The AI handles 70-80% of questions during these hours and queues the rest for your team's next shift.
Your Black Friday traffic is 10x your normal volume. The AI scales to that automatically — no need to hire seasonal agents or pre-write macro responses.
The line between what's automatable and what still needs your team.
The widget auto-hides on checkout and payment pages, so no chat activity ever happens near payment input fields. Customer conversations are encrypted in transit (TLS) and at rest. The chatbot never asks for or stores payment information. Shopify customer tokens (if used) are scoped to order-lookup only.
Everything a Shopify merchant needs to know before installing.
InsiteChat indexes your Shopify store's content (products, collections, policies, blog posts) into a private knowledge base. When a visitor asks a question on your site, the AI generates an answer grounded in that content and replies in under 10 seconds.
Install from the Shopify App Store in one click. The app ships as a Theme App Extension — after you grant permissions, Shopify drops you back into your theme editor with the InsiteChat block ready to enable. Paste your chatbot ID and save. Works on any Online Store 2.0 theme (Dawn, Sense, Crave, Refresh, etc.). No Liquid editing required.
Prices, descriptions, variants, and policies — yes, those are indexed from your store's public pages and refreshed when you re-sync. Real-time stock checks against the Shopify Admin API aren't in the current build; the chatbot answers from indexed product page content. Live-inventory lookups are on the public roadmap.
Yes. InsiteChat works on every Shopify plan from Basic up to Shopify Plus and runs on any Online Store 2.0 theme. For multi-store or multi-locale setups, install the app on each store and use a separate InsiteChat chatbot ID per storefront.
Yes — and it's the default. The Shopify app block has a "Hide on Cart & Checkout" toggle that's on by default to avoid distracting buyers during purchase. There's also a separate toggle for the storefront password page (pre-launch stores). Both live in the theme editor settings for the InsiteChat block.
Yes. After a configurable number of messages, the chatbot asks for the visitor's email (you control the form). Captured leads land in your InsiteChat dashboard and can sync to Klaviyo, Mailchimp, HubSpot, or your own webhook.
The AI explains your policy from your knowledge base. For specific order lookups or complex issues, it escalates to your human team via Slack notification, email, or a direct handoff in the chat — preserving full conversation context.
InsiteChat has a free forever plan (200 messages/mo) and paid plans starting at ₹1,424/mo for Indian customers or $29/mo internationally (or ₹14,186/yr / $289/yr — saves 17%) for 4,000 messages. Most small Shopify stores fit within Free or Starter. No per-conversation fees, no "Shopify-specific" premium.
Free plan, no credit card. Connect your store in 5 minutes. First conversion usually lands within a day.
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