Add AI-powered auto-replies to your Zendesk support. InsiteChat answers tickets using your knowledge base, reducing response time.
Generate an API token from your Zendesk Admin Center under Apps and Integrations.
Provide your Zendesk subdomain and admin email so InsiteChat can connect to your account.
Create a Zendesk trigger that sends new tickets to the InsiteChat webhook URL.
InsiteChat now auto-replies to incoming tickets using your knowledge base.
InsiteChat automatically replies to Zendesk tickets using AI trained on your knowledge base.
Every reply is grounded in your own docs, FAQs, and help center content — always accurate and on-brand.
Use Zendesk triggers and automations to route tickets to InsiteChat for instant AI responses.
Tickets get answered in seconds instead of hours, dramatically improving customer satisfaction.
When the AI can't resolve an issue, it flags the ticket for human review with full context attached.