Turn every conversation into a qualified lead
Your visitors are already asking questions. InsiteChat answers them with AI trained on your site — and captures their contact details at the highest-intent moment, then drops the lead into your dashboard, email, Slack, HubSpot, and any webhook you point at it.
Available on every plan — Free, Starter, Growth, and Scale. No per-lead caps.
InsiteChat Assistant
Online
Sure — where should I send it?
We'll only use this to follow up on your question.
6
field types
5
smart timing modes
10
industry templates
4
sync surfaces (email, Slack, HubSpot, webhook)
Forms that don't kill your conversion rate
Most lead capture is a wall: visitors hit your site, click Contact us, and bounce because they have to fill in eight fields before getting an answer. InsiteChat flips it. The AI answers first. The form arrives only when the visitor is invested in the conversation — and you choose exactly when that is.
Answer first, ask later
Visitors get useful answers in under 2 seconds. By the time the form appears, they already trust you — and 6 out of 10 will fill it in. No cold-form abandonment.
Right moment, every time
Pick from 5 timing modes: chat start, after N messages, on intent keywords, before escalation, or on a no-answer. Or stack them — capture eager-buyers fast and curious-browsers patiently.
Built for any plan, any team
Every lead-capture feature is on every plan, including Free. No per-lead overage charges, no "upgrade to access exports." If you can build a chatbot, you can capture leads with it.
Everything you need to capture and qualify leads
Not a stitched-together checklist of half-built features — a real lead module, lived-in by every customer on day one.
6 field types, unlimited fields
Text, textarea, email (validated), phone (with auto-detected country code), number, and select dropdowns. Mark each field required or optional, reorder with drag-and-drop, and add as many custom fields as you need.
10 industry templates
One-click templates for Dental, HVAC, Legal, Real Estate, Automotive, Healthcare, SaaS, E-commerce, and Consulting — pre-fill the right fields and timing for your sector and tweak from there.
5 smart timing modes
At chat start, after a configurable number of messages, on intent keywords, before escalation to a human, or when the AI hits a no-answer. Combine them to catch every kind of visitor.
Intent keyword triggers
Define up to 30 phrases that signal buying intent — "pricing", "demo", "schedule a call", anything you sell on. The form pops the moment a visitor types one of them.
Country code auto-detection
The phone field detects the visitor's country from their browser timezone across 24 mappings (India, US, UK, EU, MENA, APAC). Indian visitors see +91 prefilled; nobody has to fish through a dropdown.
Multilingual lead forms
English, Hindi (Devanagari), and Hinglish ship with full translations including form labels, the submit button, and success messages. RTL layout supported. Override every string for languages we don't bundle.
Spam protection built-in
Per-IP rate limiting (5 leads per chatbot per minute), 5-minute duplicate-email dedup, soft-delete on every removal so you never lose a real lead. No CAPTCHAs in the way of real customers.
Full conversation context
Every lead saves the complete chat transcript that produced it — last 100 messages with timestamps. Sales reps walk into the call already knowing what the visitor cares about.
No per-lead charges, ever
Capture as many leads as your plan messages allow. No "10,000 lead cap", no overage fees, no upgrade-to-export wall. The Free plan exports CSVs the same way Scale does.
Three steps from blank chat to first lead
Most teams ship lead capture in their first 30 minutes on InsiteChat. Here's the flow.
Pick fields and timing
In the Embed tab, choose your fields (or load a 1-click industry template), pick when the form appears, and add intent keywords if you want them. Save. You're live.
Visitors chat naturally
They get answers from your AI in under 2 seconds. The form appears at exactly the moment you chose — never as the first thing, never blocking the conversation.
Lead lands everywhere
It's in your dashboard with the full transcript. An email hits your inbox. Slack pings the team. HubSpot creates a contact. Your webhook fires for Zapier or anything else. All from one event.
A leads dashboard your sales team will actually use
Search by name, email, or phone. Filter by status, starred, or any of the 20 custom tags you define (8 colors). Click into any lead to see their full chat transcript next to their contact details. Bulk-star, archive, or delete. Export the segment to CSV — up to 10,000 leads at a time.
- 5 lead statuses: New, Contacted, Qualified, Converted, Archived
- 20 custom tags per chatbot, in 8 colors
- Star toggle for the leads that actually matter
- Conversation transcript on every lead — last 100 messages
- 5 bulk actions: star, unstar, archive, unarchive, delete
- CSV export with every custom field column included
- Soft-delete: nothing is actually lost
app.insitechat.ai/leads
Leads · 247 captured this month
Priya Sharma
priya@acme.in
Rahul Mehta
rahul@bigco.com
Anita Reddy
anita@startup.in
Vikram Iyer
vikram@team.co
One lead.captured event, four places it lands
You don't have to choose. Every new lead fires email + Slack + HubSpot + webhook simultaneously, so each team can work in the surface they live in.
Email alerts
Hit your inbox the moment a lead is captured. Add up to 10 extra recipients (each verifies their address). Rate-limited at 20 alerts per hour so a busy day doesn't flood the team.
Slack notifications
Connect a workspace and choose a channel. Each lead is posted as a formatted block with name, email, phone, and a link straight to the dashboard. The team sees it in seconds.
HubSpot CRM sync
New leads create a HubSpot contact automatically — first name, last name, email, phone. Token refresh is automatic on 401. No manual export, no Zap to maintain.
Signed webhooks
HMAC-SHA256-signed HTTPS POST on the lead.captured event with the full payload, including custom fields. Use it with Zapier (6,000+ apps), Make, n8n, or your own backend.
Need Salesforce, Pipedrive, Zoho, or Google Sheets? The webhook + Zapier covers all of them in under 5 minutes.
Templates for the businesses already running on it
Pick a one-click template and your fields, timing, and intent keywords are pre-configured for your sector. Tweak from there.
Dental clinics
Capture appointment requests with patient name, contact, and concern
HVAC services
Quote requests with property type and service area
Legal practices
Case enquiries with matter type and urgency
Real estate
Buyer/seller leads with budget, locality, and timeline
Automotive
Test-drive bookings and finance enquiries
Healthcare
Consultation bookings with specialty and preferred time
SaaS
Demo requests with team size, plan interest, and use case
E-commerce
Product enquiries, returns, and bulk-order requests
Consulting
Discovery calls with company, scope, and budget range
Custom
Build your own from scratch — every field is yours to design
Lead generation FAQ
- Is lead capture available on the Free plan? +
- Yes. Lead capture, all 6 field types, all 5 timing modes, statuses, tags, CSV export, the full leads dashboard, HubSpot sync, Slack notifications, and webhooks are available on every plan — including Free. There is no per-plan cap on the number of leads you can capture.
- When does the lead form appear during a chat? +
- You choose. InsiteChat supports 5 timing modes: at the start of the chat, after a configurable number of messages (default 3), when the visitor asks to speak with a human, when the AI cannot answer the question, or when the visitor signals buying intent (matched against up to 30 keywords you define).
- What lead form fields can I collect? +
- Three built-in fields (name, email, phone) plus unlimited custom fields. Six field types are supported: text, textarea, email (with format validation), phone (with country-code auto-detection), number, and select dropdowns with custom options. Each field can be marked required or optional and reordered with drag-and-drop.
- Can I export leads to CSV? +
- Yes. Export up to 10,000 leads at a time as CSV, including every custom field column, the lead status, tags, captured timestamp, and conversation context. Exports respect your current dashboard filters so you can download just the segment you need.
- Does it integrate with my CRM? +
- HubSpot is supported as a direct integration — new leads create a HubSpot contact automatically with first name, last name, email, and phone. For everything else (Salesforce, Pipedrive, Zoho, Airtable, Google Sheets, etc.) use the signed webhooks (HMAC-SHA256) with Zapier or Make. The lead.captured event ships with the full lead payload, including custom fields and conversation transcript.
- Will the chatbot AI score or qualify leads automatically? +
- Not today. Lead status (New, Contacted, Qualified, Converted, Archived) is set manually by you or by an automation rule in your CRM. The chatbot does keyword-based intent detection to decide *when* to show the lead form, but it does not assign quality scores. AI scoring is on the public roadmap.
- How do I get notified when a new lead arrives? +
- Three ways at the same time: an email to your account (with up to 10 additional addresses, each verified), a formatted Slack notification to your connected workspace, and a signed HTTPS webhook for Zapier or your own systems. All three fire on the same lead.captured event.
- Is the lead form available in languages other than English? +
- The widget ships with full translations in English, Hindi (Devanagari), and Hinglish, plus right-to-left layout support. Every label on the lead form — including the field placeholders, submit button, and success message — can be overridden in your branding settings for any language you serve.
- How do you prevent spam submissions? +
- Two safeguards run on every lead submission. Rate limiting caps each visitor IP at 5 lead submissions per chatbot per minute (returns HTTP 429 above that). Duplicate detection means the same email submitted within a 5-minute window for the same chatbot returns the existing lead instead of creating a duplicate row.
Capture your first lead in the next 10 minutes
Sign up free, point InsiteChat at your website, and pick a one-click industry template. The first lead usually arrives the same day.
No credit card · Free plan · Available in INR with annual billing